Shipping Policy

At Echo Sound & Culture, we’re a small independent shop and every order is packed by us with care. Many of the items we sell are vintage, collectible, one-of-a-kind, or difficult to replace, so we take a little extra time to make sure they’re protected properly for the trip to you.

Order Processing

Orders are typically prepared and shipped within 2–5 business days.

Because we’re a small owner-operated business, processing times may occasionally be longer during busy periods, holidays, travel, vacations, or temporary shop closures.

When we’re away, we’ll do our best to post a notice on our website indicating any extended processing times. Orders can still be placed during these periods unless otherwise noted, but they may not ship until we return.

Any temporary processing-time notice posted on our website should be considered the most current estimate.

Processing time refers to the time before your package is handed to the carrier. Delivery time begins after the order has shipped.

Shipping

Shipping options and available rates are shown at checkout based on your order and destination.

We generally ship using Canada Post, although another carrier may occasionally be used when it provides a better or more appropriate service for the order.

Once your order has shipped, you’ll receive a shipping confirmation and tracking information when tracking is available.

Carrier delivery estimates are estimates only and are outside of our control once a shipment has been accepted by the carrier.

Vinyl Records & Collectibles

Records and other collectible items are packaged carefully with the nature and condition of the item in mind.

Whenever practical, vinyl records may be removed from their outer jackets before shipping to help reduce the risk of seam splits during transit.

Fragile, vintage, unusual, or oversized items may require additional packaging or a different shipping method.

Shipping Addresses

Please make sure your shipping address is complete and correct before placing your order.

We are not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

If you notice an error, please contact us as soon as possible. We’ll make every effort to help if the order has not already shipped.

Canada Shipping

Canadian orders are shipped using the service selected or shown at checkout.

Delivery times vary depending on destination, service level, weather, carrier volumes, and other factors outside our control.

United States & International Shipping

International shipping availability varies by destination and by item.

Customers are responsible for any customs duties, import taxes, brokerage charges, VAT, or other fees imposed by the destination country unless specifically stated otherwise at checkout.

Customs processing can also cause delivery delays that are outside our control.

Customers are responsible for ensuring that an item may legally be imported into their destination country.

Tracking & Delivery

If tracking is included with your shipment, please use the carrier’s tracking information for the most current delivery status.

A package marked as delivered by the carrier will generally be considered delivered. If you cannot locate a package marked delivered, please check around your property and with household members or neighbours and contact the carrier.

You’re also welcome to contact us and we’ll help however we reasonably can.

Lost or Damaged Orders

If your order appears to have been lost in transit or arrives damaged, please contact us as soon as possible.

For damaged shipments, please keep:

• the item
• all original packaging
• the shipping box or mailer
• photographs of the damage and packaging

These may be required for a carrier claim.

Please do not discard damaged packaging until we’ve had a chance to review the situation.

Combined Shipping

If you place multiple orders before they have shipped, contact us and we’ll see whether they can be combined.

When possible, we may combine orders and refund any significant excess shipping charges. This cannot be guaranteed once an order has entered the packing or shipping process.

Questions?

We want your order to arrive safely and for you to know what to expect along the way.

If you have a question about shipping, an upcoming trip or vacation notice, a particular item, or a destination that isn’t available at checkout, please contact Echo Sound & Culture before placing your order.